The Fine Print
We are a trade only company and do not sell to the general public. If you are interested in our product please take a look at the “Locate a Dealer” section of our website.
All orders must be submitted in writing, by fax, or by email.
We will charge a 30% cancellation fee if an order is cancelled after 48 hours of the order being finalized.
SHIPPING AND HANDLING
All shipments besides Eastern Canada customers are F.O.B. Vancouver. Eastern Canada customers are F.O.B Bolton, ON (warehouse). Please note that delivery dates are estimates only. The Goods will not be liable for any loss or expense incurred by you if The Goods fails to meet the specified delivery dates. Customers are responsible for organizing their own freight arrangements.
WARRANTY AND RETURNS
The Goods guarantees that all finishes, parts and components of new product are warranted by The Goods by Van Gogh Designs Ltd to you the consumer for 1 year from your date of purchase from the retailer. The product will be free from defective material and manufacturing defects only under normal use; as set out herein and subject to the provisions, limitations and exclusions contained in this Warranty.
Under the Warranty the liability of The Goods is limited to replace the defective part/component, repair the defective product or replace the defective product. The Goods’ first option is to supply replacement parts to remedy the defective product; if this is not possible then the defective product may be replaced or repaired at our discretion. If minor repairs can correct the problem, then The Goods may approve reasonable and customary labour rates before repairs are made. In this case The Goods will reimburse you for such repair costs upon receipt of the Invoice paid by you for such repair. The Goods will not be responsible for costs to transport the defective products to your original place of purchase (retailer).
This Warranty provides coverage to the original purchaser only and is not transferrable under any circumstances. This Warranty covers defects when used for residential uses only. The Warranty will not cover any condition or damage resulting from misuse, neglect, abuse, accident, unreasonable or unintended use, or any condition resulting from incorrect or inadequate maintenance, cleaning or care. Any damage to the finishing from water, fabric dye transfer, alcohol, liquid damage, cleaning substance, exposure to sunlight, household humidity, or incorrect application of chemical treatment or any protective coating applied by the retailer or the consumer will NOT be covered by the Warranty.
Wood furniture has many natural distinctive qualities which are not considered defects, and warranty coverage does not apply. Variations in grain and/or color appearance, knots, normal expansion and contraction of wood as it responds to climate changes are examples of these qualities. These natural and normal characteristics of wood furniture products are not covered under warranty. Please make a note of any damage to boxes when you sign for delivery. The Goods is not responsible for any transport damage and any claim must be made with your transport company.
A claim under this warranty must be made within the warranty period. If defects are found it is the consumer’s responsibility to contact the retailer immediately. Defective product may only be returned to The Goods only after obtaining a Return Authorization Number (RAN) from The Goods.
TRADE MARK NOTICE
The Goods by Van Gogh Designs Ltd is the owner of all material in its Catalogue. This includes all product descriptions, designs, illustrations, photographs and images. No part of the catalogue including all images, photographs, designs or product descriptions may be transmitted, reproduced or otherwise used in whole or in part in any form or by any means without the prior written consent of The Goods by Van Gogh Designs Ltd. All rights reserved.
The Goods reserves all rights to take all necessary steps to protect its intellectual property rights. Including but not limited to commencing legal action claiming all remedies at law and in equity including damages, an injunction to prevent ongoing unauthorized activity.